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BSS Analyst - Telecoms

Brussels • Permanent, Freelance • 2019-07-24

For a client of ours in the telecoms sector, we are currently looking for 3 Business Analysts experienced in BSS/OSS.

As part of a BSS/OSS transformation program, implementing a new software suite from a solution provider, the BSS Analyst will be in charge of the following tasks:

  • Review the end-2-end architecture (BSS <-> OSS <-> Network) with a focus on the BSS domain, for one or more of these processes :

    • Fixed/Mobile Product Catalog;

    • Customer Management;

    • Order entry/Order Management;

    • Shop Management;

    • End-2-End ticketing (Customer <-> Network);

    • Omnichannel Sales and Customer experience;

    • Mediation (retailed and wholesale);

    • Charging and Rating (offline & online), Account Balance;

    • Wholesale Billing, Wholesale management;

    • Invoicing, Account management and Collection;

    • Service assurance;

  • Analyze the as-is situation and understand the proposed to-be scenarios of the solution provider;

  • Participate to HLD sessions with solution provider;

  • Read and validate HLD and LLD documents, provided by solution provider;

  • Write HLD & LLD documents (including data flows, data model, web services, etc.) to be provided to developers (internal staff or external supplier) for legacy and third parties system components;

  • Follow up the implementation of the solution;

  • Write test cases;

  • Participate to testing (functional and technical)


Required technical skills and experiences:


  • 5+ years of experience in Telco business with both fixed and mobile domain experience. Experience in the Telco Service Provider (aka Operator) side is required;

  • Designed one or more application integrations between OSS and BSS (e.g. Network inventory and CRM, Network ticketing and Customer ticketing, WorkForce Management and CRM, CRM and Resource provisioning/activation platform, etc.), involving a middleware;

  • Translation of business requirements into technical specifications;

  • Thorough knowledge of TM Forum standards (eTOM/SID/TAM);

  • Experience with multi channels sales and support processes;

  • Experience with Web services (SOAP, REST) and integration project;

  • Experience in B2B and B2C markets

Required soft skills :

  • Analytical mind;

  • Autonomy and Organization;

  • Team spirit;

  • Leadership;

  • Very good communication skills


Fluent in French (preferred) & English (written and spoken)

Niveau hiérarchique: Manager

Secteur: Télécommunications, Conseil en management

Type d’emploi: CDD ou mission ponctuelle

Fonctions: Analyste


+32 (0)2 230 31 01 

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