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Brussels

Senior Business Analyst - Telecoms

Brussels • Permanent, Freelance • 2019-07-24

We are looking for a Senior Business Analyst for a client located in Brussels.
 

As part of a BSS/OSS transformation program, you will be in charge of reviewing the end-to-end architecture (BSS<->OSS<->Network) with a focus on the BSS domain for one or more of these processes at our client:

  • Unified Contact Center;

  • Ecommerce;

  • Selfcare;

  • Customer Management;

  • Shop Management;

  • End-2-End ticketing (Customer <-> Network);

  • Omnichannel Sales and Customer experience.

 
  • Analyze the as-is situation and understand the proposed to-be scenarios within the Solution provider's solution;

  • Participate to HLD sessions with the Solution Provider;

  • Read and validate HLD and LLD documents, provided by the Solution provider;

  • Write HLD & LLD documents (including data flows, data model, web services, etc.) to be provided to developers (internal staff or external supplier) for legacy and third parties system components;

  • Follow up the implementation of the solution;

  • Write test cases;

  • Participate to testing (functional and technical).


Required technical skills and experiences:

 
  • 5+ years of experience in Telco business with both fixed and mobile domain experience. Experience in the Telco Service Provider (aka Operator) side is required;

  • Designed one or more application integrations between OSS and BSS (e.g. Network inventory and CRM, Network ticketing and Customer ticketing, WorkForce Management and CRM, CRM and Resource provisioning/activation platform, etc.), involving a middleware;

  • Translation of business requirements into technical specifications;

  • Thorough knowledge of TM Forum standards (eTOM/SID/TAM);

  • Experience with multi channels sales and support processes;

  • Experience with Web services (SOAP, REST) and integration project.


Required soft skills :

 
  • Analytical mind;

  • Autonomy and Organization;

  • Team spirit;

  • Leadership;

  • Very good communication skills


Fluent in French & English (written and spoken)
 

Niveau hiérarchique: Manager

Secteur: Télécommunications

Type d'emploi: CDD ou mission ponctuelle

Fonction: Analyste

 

 

CONTACT


jobs@people-tech.com
+32 (0)2 230 31 01 


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