As part of a BSS/OSS transformation program, you will be in charge of reviewing the end-to-end architecture (BSS<->OSS<->Network) with a focus on the BSS domain for one or more of these processes at our client:
Unified Contact Center;
End-2-End ticketing (Customer <-> Network);
Omnichannel Sales and Customer experience.
Analyze the as-is situation and understand the proposed to-be scenarios within the Solution provider's solution;
Participate to HLD sessions with the Solution Provider;
Read and validate HLD and LLD documents, provided by the Solution provider;
Write HLD & LLD documents (including data flows, data model, web services, etc.) to be provided to developers (internal staff or external supplier) for legacy and third parties system components;
Follow up the implementation of the solution;
Write test cases;
Participate to testing (functional and technical).
5+ years of experience in Telco business with both fixed and mobile domain experience. Experience in the Telco Service Provider (aka Operator) side is required;
Designed one or more application integrations between OSS and BSS (e.g. Network inventory and CRM, Network ticketing and Customer ticketing, WorkForce Management and CRM, CRM and Resource provisioning/activation platform, etc.), involving a middleware;
Translation of business requirements into technical specifications;
Thorough knowledge of TM Forum standards (eTOM/SID/TAM);
Experience with multi channels sales and support processes;
Experience with Web services (SOAP, REST) and integration project.
Autonomy and Organization;
Very good communication skills
Niveau hiérarchique: Manager
Type d'emploi: CDD ou mission ponctuelle
+32 (0)2 230 31 01